Delivery & Return

DELIVERY/RETURN

1. DELIVERY

Here are the choices of delivery which are available to you whilst your order is being validated:

 Free pick-up from our office in the IFS.

You can pick up your package directly from our office once you have received the confirmation by email.

Our offices are located at:

GIPSY

350 Boulevard Clément Ader 14123 IFS.

We are open from 8:30 am to 12:30 pm and from 1:30 pm to 5:00 pm from Monday to Friday.

Please do call us on 02.31.35.81.81 before picking up your package to make sure that we are open.

 Delivery at Relay Point

Delivery will be made within 3 to 5 days via your retailer.

You will receive a text message or an e-mail inviting you to pick it up as soon as your package is available at your retailer. Please make sure you have an official form of ID when collecting your package.

 Delivery at Colissimo Domicile without a signature 

With Colissimo, your package will be delivered within 48 to 72 hours. A calling card will be left for you allowing you to choose a new delivery date on the Internet within six working days or to collect your parcel the next day at 3pm in the post office of your choice should you be unavailable.

You will be able to collect your parcel from your local post office within 15 days should you not make a choice.

You can follow the tracking of your package at any time via www.laposte.fr  

 Delivery by Chronopost 

Delivery will be made to the address you have specified within 24 to 48 hours. 

A calling card will be left for you allowing you to choose a new delivery date on the Internet within six working days or to collect your parcel the next day at 3pm in the post office of your choice should you be unavailable.

You will be able to collect your parcel from your local post office within 15 days should you not make a choice.

You can follow the tracking of your package at any time via www.laposte.fr  

Only delivery by Colissimo will be possible for large stuffed animals (mentioned as "giant stuffed animals" on the website). 

The following table shows a summary of delivery charges for mainland France (excluding for Giant Stuffed Animals): 

Outside of France, delivery is possible in Germany, Belgium, Luxembourg, Netherlands, Austria, Denmark, Spain, Finland, Portugal, Greece, Italy and Sweden.

 Home delivery will be made within three to eight days.

The following table shows a summary of shipping costs by country:

You can contact us via the following e-mail address: gipsy@gipsytoys.com so that we can provide you with a quote for any other country which is not listed in this table.

2. RETURNS AND RIGHT OF WITHDRAWAL

You have a period of 14 days from the date of receipt of the products to exercise your right of withdrawal and request an exchange or a refund of all or part of your order without having to justify your reasons.

The withdrawal period starts on the day after having received the products. This will roll over to the next business day should this 14-day period normally expire on a Saturday, Sunday or on a public holiday.

You will need to make your withdrawal request by filling out the standard withdrawal form which is available here, or by sending an e-mail with the same information as the standard withdrawal form to: conso@gipsytoys.com

Gipsy will inform you of the steps to follow to return the product(s) when replying to the e-mail. 

You will have a period of 14 days from sending your withdrawal request to return the products to the following address:

GIPSY

350 Boulevard Clément Ader

14123 IFS

Tel.: 02.31.35.81.81

You are responsible for the cost of returning any products that are the subject of the retraction.

The products can only be taken back by GIPSY if they are complete, unused, undamaged and returned in their original unopened packaging and are accompanied by the invoice. 

The order will be considered final and no refund will be made under the right of withdrawal if the products are not returned within 14 days from the date of the order having been received.

GIPSY agrees to reimburse you for the full amount of any sums paid within 14 days according to the method of payment that you have used.